Cancelling an order
- You can cancel from your order page while it is waiting for a seller, or after a seller has accepted but before they start preparing it.
- Once the seller is preparing your order, contact the seller directly — their number is on your order page.
- A seller may cancel an accepted order if they can no longer fulfil it; you'll see this on your order page.
Problems with an order
Fresh mushrooms are perishable. If something is wrong with your order — damaged packs, missing items or quality concerns — tell your seller as soon as it arrives, and let us know too.
Refunds
Because you pay the seller directly, any refund is made by the seller, normally through the same method you used to pay. If you and the seller can't resolve it, contact GrowGreen and we will step in.